Terms of service

Last updated: [DATE]

Draft for review. Replace every item in [square brackets] and have a lawyer check these terms before you rely on them. Remove this box when done.

These terms are an agreement between you and [LEGAL ENTITY NAME], [REGISTERED ADDRESS], India ("GrowMarketingPro", "we", "us"). By creating an account or using growmarketingpro.com (the "service"), you agree to them. If you use the service for a company, you confirm you can accept these terms on its behalf.

1. The service

GrowMarketingPro sends questions you choose to third-party AI systems, currently ChatGPT (OpenAI), Gemini (Google) and Claude (Anthropic), and analyses their answers to show how often and how favourably brands are mentioned, which sources are cited, and related metrics.

AI answers change over time and can differ from what those companies' consumer apps show a particular person. Our metrics are estimates based on the answers we collect. They are for information only and are not a guarantee of any ranking, traffic or business result.

2. Your account

You must be at least 18 and give accurate information, including a working email address that you verify.
Keep your password safe. You're responsible for activity on your account. Tell us straight away if you think someone else has access.
One person per login. Team seats come with plans that include them.

3. Plans, limits and payment

The Free plan includes one brand, up to 10 questions and weekly checks. We may change free plan limits with reasonable notice.
Paid plans, when available, are billed in advance monthly or yearly through our payment partner [e.g. Paddle], which acts as merchant of record and may add applicable taxes. Paid plans renew automatically until you cancel.
You can cancel any time. Cancellation takes effect at the end of the current billing period. Refunds are covered by our refund policy.
We may change prices with at least 30 days' notice. Changes apply from your next billing period.
Joining the early access list does not commit you to buy anything.

4. Acceptable use

You agree not to:

use the service for anything illegal, or to track questions designed to generate harmful, defamatory or infringing content;
try to break, overload, scrape or reverse engineer the service, or get around plan limits, for example by creating multiple free accounts;
resell or share access to the service without our written permission;
break the usage policies of the AI providers we connect to.

We may suspend or close accounts that break these rules, with notice where reasonable.

5. Your content and data

You keep all rights to the brand information and questions you add. You give us permission to store and process them, and to send your questions to AI providers, only to run the service for you. How we handle personal data is explained in our privacy policy. We may use anonymised, aggregated statistics to improve the service.

6. Our service and intellectual property

The service, its software and design belong to us or our licensors. These terms don't give you any rights to them beyond using the service. If you send us feedback, we may use it without obligation to you.

7. Third-party services

The service depends on third parties, including AI providers, hosting and email providers. They may change, limit or stop their services. We'll try to keep the service working, but we're not responsible for their content or availability.

8. Availability and changes

We aim to keep the service available but don't promise it will be uninterrupted or error-free. We may add, change or remove features. If we make a change that significantly reduces a paid plan, we'll tell you in advance.

9. Disclaimers

To the extent the law allows, the service is provided "as is", without warranties of any kind, including fitness for a particular purpose and accuracy of AI-generated answers. Nothing in these terms limits rights you have as a consumer that cannot be limited by law.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or USD 100 if you have only used the Free plan. This doesn't limit liability for fraud, or for death or personal injury caused by negligence.

11. Ending the agreement

You can stop using the service and delete your account at any time from Settings. We may end or suspend your access if you seriously or repeatedly break these terms. Sections that by their nature should continue (such as liability and governing law) survive termination.

12. Governing law

These terms are governed by the laws of India. Courts in [CITY], India, have exclusive jurisdiction, except that consumers in the UK or EU may also bring claims in their local courts and keep the protection of their local consumer laws.

13. Changes to these terms

We may update these terms. If changes are significant, we'll notify you by email or in the app at least 14 days before they take effect. Continuing to use the service afterwards means you accept them.

14. Contact

Questions about these terms? Use our help page or email support@growmarketingpro.com.